Cloud Services Manager/ Interne uniquement

JOB OFFER N°03/10/Nuru-DRC/GOM/2026 — INTERNAL OFFER

Cloud Services Manager

Goma, DRC

Job Title: Cloud Services Manager

Location: East Africa Region

Department: IT 

Reports To: IT Senior Manager

Type of contract : Permanent

Compensation: Competitive salary

Start Date: Immediate / Rolling Intake

•  ABOUT NURU

Nuru (Swahili for "light") is a pioneering Congolese company developing solar hybrid mini-grids across the Democratic Republic of Congo. Founded in 2015 as Kivu Green Energy, Nuru deployed Congo's first solar-based mini-grid in 2017 and today operates the largest off-grid mini-grid in sub-Saharan Africa — a 1.3 MW hybrid site in Goma. Our network extends to Beni, Tadu, and Faradje in the Oriental Province.

• ABOUT THE  ROLE?

We are seeking a Cloud Services Manager to oversee two critical pillars of our digital operations: Salesforce Ecosystem Management and Electrical Smart Metering Platforms. Other areas of responsibility include managing Google Workspace and our website, as well as additional tasks, depending on the needs.

How this role works: Our team operates on a Primary Owner / Deputy model. You will be the Primary Owner and you have to train the Deputy. 

• KEY RESPONSIBILITIES

1. Train the Deputy

• Establish/train a team colleague (deputy) to take over  temporarily (e.g. holidays) the responsibility of your role (Cloud Services Manager).

1. Train the data analyst

• We will soon be hiring a new data analyst who will need to be trained.

1. System Maintenance & Operational Health

• Maintain high availability, operational health, and monitoring for both cloud domains:

  • Salesforce: Perform routine administration, environment cleanups, release management, user setups, object model and Apex maintenance.

  • Smart Meter Platforms: Oversee and maintain platforms such as SteamaCo, SparkMeter, and upcoming grid management services.

• Serve as the technical primary for both domains and support the deputy if needed.

1. Technical Support & Internal Enablement

• Act as the escalation point for internal users across business units regarding system issues, data anomalies, and access management.

• Troubleshoot complex technical tickets, data syncing errors, or API outages across both platforms.

• Create and maintain technical documentation, standard operating procedures (SOPs), and user training guides.

1. System Development & Feature Enhancement 

• Salesforce Development: Write, test, and deploy custom Apex code, triggers, batch jobs, and workflows/flows to automate business processes.

• Smart Meter Enhancements: Adopt system configuration to deal with increasing load, implement new vendor APIs/protocols, and optimize data collection workflows, add new sites.

• Partner with department heads to translate business requirements into functional cloud solutions and technical specifications.

• Education & Experience

• You hold a bachelor's or master's degree in Computer Science, Web and Mobile Development, Computer Engineering, Systems and Networks, or a related field

• Experience Level: 2–6+ years of hands-on experience managing enterprise cloud platforms or SaaS ecosystems (Mid level).

•  Technical Depth in the following core areas:

• Salesforce: Proven experience in Salesforce Administration and custom Apex development (Apex triggers, classes, asynchronous processing, SOQL/SOSL).

• Smart Meter / IoT: Direct experience configuring and maintaining smart grid or utility platforms (e.g., SteamaCo, SparkMeter, or similar solutions) along with strong API integration background.

• Willingness to Cross-Train: Demonstrated ability to train and support colleagues.

• Integration & Data: Experience working with REST/SOAP APIs, JSON/XML data formats, and database management.

• Technical Skills

• Good written communication skills in English and in French ;

• Ability to work remotely with little or no direct supervision

• CRM & Automation: Salesforce (platform, Apex, Flows)

• IoT & Utility Platforms: SteamaCo, SparkMeter, custom API connectors

• Data & Integration: REST/SOAP APIs, SQL/SOQL

1. Personal Qualities

• Agile development mindset

• Knowledge of utility/energy sector technologies, IoT hardware integration, or telemetry data handling.

• Scripting capability (e.g., Python, PowerShell, or Bash) for automating routine administrative tasks.

• HOW TO APPLY

If you are interested in this opportunity, please submit your CV (PDF format, maximum 3 pages), a short cover letter (maximum 1 page)( all in English) explaining why you want to join NURU and why you are a strong fit. To apply, please click on the link below:https://nuru.jobs.personio.com/job/2844734,  No later than October 21, 2026, at 4:00 PM (Goma time).

Or by scanning the QR code below:

Applications will be reviewed on a rolling basis, and early applications are strongly encouraged. Shortlisted candidates will be required to complete an assessment test as part of the selection process.

NURU is committed to complying with all local, national, and international laws designed to protect children, vulnerable adults, and the fundamental rights of all individuals. NURU maintains a zero-tolerance policy toward Sexual Exploitation, Abuse, and Harassment (SEAH) and expects everyone working with or on behalf of NURU to prioritize the protection and safeguarding of its clients, beneficiaries, and partners.

NURU does not request or accept any fees, bribes, sexual favors, or any other form of payment at any stage of the recruitment process. NURU will never ask candidates for banking information during recruitment. It is strictly prohibited for any member of our staff to solicit or accept sexual acts or favors from a candidate.

If anyone makes such a request, or if you feel pressured or unfairly discriminated against during our recruitment process, please contact us at: info@nuru.cd